Sale & Tax Policy

Sale & Tax Policy

Welcome to Victory Catering Equipment. This Sale & Tax Policy governs all purchases made through our website, online store, telephone orders, quotations, invoices, and direct sales channels. By placing an order with Victory Catering Equipment, you agree to the terms outlined in this policy.

Our objective is to provide customers with transparent pricing, fair trading practices, and compliance with all applicable South African tax laws and regulations.

2. Pricing Policy

All prices displayed on our website are quoted in South African Rand (ZAR).

We strive to ensure that all product information, specifications, availability, and pricing are accurate and up to date. However, errors may occasionally occur. Victory Catering Equipment reserves the right to correct any pricing errors, product descriptions, or technical inaccuracies without prior notice.

Prices may change without notice due to:

  • Supplier price adjustments
  • Exchange rate fluctuations
  • Changes in import costs
  • Government taxes or duties
  • Manufacturing cost increases
  • Market conditions beyond our control

The final price payable by the customer will be reflected on the official quotation, order confirmation, or invoice issued by Victory Catering Equipment.

3. Value Added Tax (VAT)

Where applicable, Value Added Tax (VAT) is charged in accordance with the South African Value-Added Tax Act.

If Victory Catering Equipment is registered as a VAT vendor, VAT will be charged at the prevailing statutory rate and clearly reflected on tax invoices issued to customers.

Customers requiring a valid tax invoice for VAT purposes must ensure that their billing details are accurate at the time of purchase.

VAT invoices will include:

  • Supplier details
  • Customer details (where required)
  • VAT registration number
  • Invoice number
  • Description of goods supplied
  • VAT amount charged
  • Total amount payable

Failure to provide correct invoicing information may delay the issuance of a valid tax invoice.

4. Quotations

All quotations issued by Victory Catering Equipment:

  • Are subject to stock availability.
  • Are valid for the period stated on the quotation.
  • May be withdrawn or amended before acceptance.
  • Do not constitute a binding agreement until confirmed by payment or written acceptance.

Where supplier pricing changes after a quotation expires, a revised quotation may be issued.

5. Orders and Acceptance

An order is deemed accepted only when:

  • Payment has been received and cleared, or
  • Written confirmation has been provided by Victory Catering Equipment.

Victory Catering Equipment reserves the right to decline, cancel, or limit any order due to:

  • Product unavailability
  • Pricing errors
  • Suspected fraudulent activity
  • Incorrect customer information
  • Regulatory or legal restrictions

Should an order be cancelled after payment has been received, a refund will be processed in accordance with our Refund Policy.

6. Payment Terms

We accept approved payment methods as displayed on our website or communicated by our sales team.

Orders may only be processed once payment has been confirmed.

For approved business or account customers, alternative payment terms may apply subject to prior written agreement.

Failure to make payment within agreed timeframes may result in:

  • Delayed order processing
  • Suspension of deliveries
  • Cancellation of orders
  • Recovery actions for outstanding amounts

7. Ownership of Goods

Ownership of goods remains with Victory Catering Equipment until full payment has been received and cleared.

Risk in the goods passes to the customer upon collection, delivery, or handover to a nominated carrier.

Until ownership transfers:

  • Goods may not be sold, pledged, or disposed of.
  • Victory Catering Equipment reserves the right to recover unpaid goods where legally permitted.

8. Delivery Charges

Delivery fees are calculated based on:

  • Delivery destination
  • Weight and dimensions
  • Courier charges
  • Special handling requirements

Delivery costs will be communicated before order completion where applicable.

Customers are responsible for ensuring that delivery details are accurate and accessible.

Additional delivery attempts or special delivery arrangements may incur extra charges.

9. Import Duties and Additional Charges

For international orders, customers may be responsible for:

  • Customs duties
  • Import taxes
  • Clearance fees
  • Regulatory charges imposed by the destination country

These charges are not included unless expressly stated otherwise.

Victory Catering Equipment shall not be liable for delays or costs arising from customs clearance procedures.

10. Returns and Refunds

Returns and refunds are governed by our Returns & Refund Policy and applicable consumer protection legislation.

Refunds may be approved where:

  • Incorrect products were supplied
  • Products arrive damaged
  • Products are defective under normal use
  • Orders cannot be fulfilled

Returned goods must:

  • Be unused where applicable
  • Be in original packaging
  • Include proof of purchase
  • Be returned within the applicable return period

Certain products may not qualify for return due to hygiene, safety, or special-order requirements.

11. Tax Compliance

Victory Catering Equipment complies with applicable South African tax legislation and regulations.

Customers are responsible for:

  • Providing accurate billing information
  • Supplying VAT numbers where applicable
  • Meeting any tax obligations arising in their own jurisdiction

Any request for amended tax documentation must be submitted promptly after purchase.

12. Business Customers

Business customers purchasing for resale, commercial use, or institutional purposes may be required to provide:

  • Company registration details
  • VAT registration number
  • Purchase order documentation
  • Authorized representative details

Victory Catering Equipment reserves the right to verify business information before processing large or high-value orders.

13. Fraud Prevention

To protect customers and the business, orders may be subject to verification procedures.

Victory Catering Equipment reserves the right to:

  • Request proof of identity
  • Request proof of payment
  • Verify billing information
  • Cancel suspicious transactions

Any fraudulent activity may be reported to relevant authorities.

14. Limitation of Liability

Victory Catering Equipment shall not be liable for indirect, incidental, or consequential losses arising from:

  • Product misuse
  • Delayed deliveries
  • Supplier shortages
  • Force majeure events
  • Website interruptions
  • Pricing or typographical errors

Liability, where legally applicable, shall be limited to the value of the goods purchased.

15. Policy Amendments

Victory Catering Equipment reserves the right to amend this Sale & Tax Policy at any time without prior notice.

Updated versions will be published on our website and become effective immediately upon publication.

16. Contact Information

For questions relating to sales, taxation, invoicing, or orders, please contact:

Victory Catering Equipment

Email: info@victorycatering.co.za
Website: https://victorycatering.co.za

Our team will gladly assist with any sales or tax-related queries.