TERMS AND CONDITIONS

Welcome to Victory Catering Equipment. By accessing and using this website, placing an order, requesting a quotation, or purchasing products from us, you agree to be bound by these Terms and Conditions. Please read them carefully before using our website.

1. INTRODUCTION

These Terms and Conditions govern the use of the Victory Catering Equipment website and all transactions conducted through the website or directly with our business.

By using this website, you acknowledge that you have read, understood, and accepted these Terms and Conditions in full. If you do not agree with any part of these Terms and Conditions, you should not use this website.

2. COMPANY INFORMATION

Victory Catering Equipment is a South African business supplying commercial catering equipment, kitchen appliances, refrigeration systems, food preparation equipment, bakery equipment, restaurant supplies, and related products.

For any enquiries regarding these Terms and Conditions, customers may contact us through the contact information provided on our website.

3. ELIGIBILITY

By using this website, you warrant that:

You are at least 18 years old.
You have the legal authority to enter into binding agreements.
All information provided by you is accurate, complete, and current.
You will not use the website for unlawful or fraudulent purposes.
4. PRODUCTS AND SERVICES

Victory Catering Equipment strives to ensure that all product descriptions, specifications, images, dimensions, pricing, and availability information displayed on the website are accurate.

However:

Product images may differ slightly from actual products.
Specifications may change without notice due to manufacturer updates.
Product availability is subject to stock levels.
We reserve the right to discontinue products without prior notice.
5. QUOTATIONS

All quotations issued by Victory Catering Equipment:

Are valid for 7 calendar days unless otherwise stated.
Are subject to stock availability.
May be amended if supplier pricing changes occur.
Do not constitute a binding agreement until accepted and confirmed by Victory Catering Equipment.
6. PRICING

All prices displayed on the website are in South African Rand (ZAR).

Prices may:

Include or exclude VAT as indicated.
Change without notice.
Be corrected where pricing errors occur.

Victory Catering Equipment reserves the right to cancel or amend orders affected by pricing errors.

7. ORDERS

An order placed through the website constitutes an offer to purchase.

Orders become binding only when:

Payment has been received where required.
Stock availability has been confirmed.
Victory Catering Equipment has issued an order confirmation.

We reserve the right to refuse or cancel any order at our sole discretion.

8. PAYMENT TERMS

Accepted payment methods may include:

Electronic Funds Transfer (EFT)
Debit Cards
Credit Cards
Secure Online Payment Gateways
Approved Business Accounts

Orders requiring deposits will not be processed until the deposit has been received.

Ownership of goods remains with Victory Catering Equipment until full payment has been received and cleared.

9. DELIVERY POLICY

Delivery timeframes are estimates only and may vary due to:

Supplier delays
Courier delays
Stock shortages
Weather conditions
Public holidays
Circumstances beyond our control

Customers must ensure that:

Delivery addresses are accurate.
Suitable access is available.
An authorised person is available to receive the goods.

Risk in the goods passes to the customer upon delivery.

10. INSPECTION OF GOODS

Customers are required to inspect all goods upon delivery.

Any shortages, defects, damage, or incorrect items must be reported within 48 hours of delivery.

Failure to report issues within this period may be deemed acceptance of the goods.

11. RETURNS POLICY

Returns may be accepted subject to the following conditions:

Goods must be unused.
Goods must be returned in original packaging.
Goods must be accompanied by proof of purchase.
Return requests must be submitted within 7 days of delivery.

The following items may not be returned:

Custom-manufactured products.
Special-order items.
Installed equipment.
Products damaged through misuse or negligence.

Return shipping costs may be payable by the customer unless the return results from our error.

12. WARRANTY

Products are supplied subject to manufacturer warranties where applicable.

Warranty coverage does not include:

Misuse or abuse.
Incorrect installation.
Normal wear and tear.
Electrical damage caused by power surges.
Damage caused by unauthorised repairs.

Warranty claims may require inspection and approval by the manufacturer or authorised technician.

13. INSTALLATION

Where installation services are provided:

Site readiness remains the responsibility of the customer.
Additional costs may apply for unforeseen installation requirements.
Delays caused by site conditions may result in rescheduling charges.
14. INTELLECTUAL PROPERTY

All content on this website, including:

Logos
Text
Graphics
Product information
Images
Layouts

remains the property of Victory Catering Equipment or its licensors.

No content may be copied, reproduced, distributed, or used without written permission.

15. WEBSITE USE

Users agree not to:

Use the website for illegal purposes.
Attempt unauthorised access to systems.
Introduce malicious software.
Interfere with website functionality.
Harvest data from the website.

Victory Catering Equipment reserves the right to restrict access to users who violate these provisions.

16. PRIVACY POLICY

Victory Catering Equipment respects your privacy and will take reasonable measures to protect personal information in accordance with the Protection of Personal Information Act (POPIA).

Information collected may include:

Name
Contact details
Billing information
Delivery addresses
Transaction history

Information will only be used for legitimate business purposes and will not be sold to third parties.

17. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Victory Catering Equipment shall not be liable for:

Indirect losses.
Consequential damages.
Loss of profits.
Business interruption.
Delays in delivery.
Supplier-related issues.

Our maximum liability shall not exceed the purchase price paid for the affected product.

18. FORCE MAJEURE

Victory Catering Equipment shall not be liable for any failure or delay caused by events beyond its reasonable control, including but not limited to:

Natural disasters
Floods
Fire
Labour disputes
Government restrictions
Power outages
Transportation disruptions
Pandemics
19. CUSTOMER ACCOUNTS

Where customer accounts are created:

Users are responsible for maintaining password confidentiality.
Users are responsible for all activities under their accounts.
Victory Catering Equipment may suspend or terminate accounts where misuse is suspected.
20. GOVERNING LAW

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from these Terms and Conditions shall be subject to the jurisdiction of South African courts.

21. CHANGES TO TERMS AND CONDITIONS

Victory Catering Equipment reserves the right to amend these Terms and Conditions at any time.

Updated versions will be published on this website and become effective immediately upon publication.

22. CONTACT INFORMATION

For any questions regarding these Terms and Conditions, product purchases, returns, warranties, or deliveries, please contact Victory Catering Equipment through the contact details provided on our website:

Classic Shop – Victory Catering Equipment

By using this website and purchasing from Victory Catering Equipment, you acknowledge that you have read, understood, and agree to these Terms and Conditions.